Unable to View Videos

If a video is assigned, but you cannot see it or it does not play:


Try the following:

Contact the Service Desk

  1. Contact the Service Desk.
  2. The technician will document the issue and provide you with an incident number to relay to your instructor.

Please have the following information ready:

  • The class name with section number (e.g. PSYC-2301 1001).
  • Browser and version you are using (e.g. Chrome, Firefox ESR 43.0.1, etc.).
  • Note the steps you took so the technician can duplicate the problem.
  • Note any error messages exactly. Take a screenshot if possible.

Call 832.813.6600 (toll-free 866.614.5014)

Contact the Instructor

  • Email within the course.
  • Use our Contact Directory to locate your instructor's contact information.
  • Provide your instructor with the incident number.