Audio Content Will Not Play

If an audio is assigned, but you cannot see it or it does not play:


Try the following:

  • Make sure you are using a supported browser:
  • Wait, 10 minutes after clicking, a large file may be downloading.
  • Close all browser windows and try again.
  • Try a different supported browser.
  • Try on a computer with a wired connection to the Internet.

Contact the Service Desk

  1. Contact the Service Desk to document the problem and get an Incident number to relay to your instructor.
  2. The technician will document the issue and provide you with an incident number.

Please have the following information ready:

  • Class name with section number (e.g. PSYC-2301 1001)
  • Browser and version you are using (e.g. Chrome, Firefox ESR 43.0.1 etc.)
  • Note the steps you took so the technician can duplicate the problem.
  • Note any error messages exactly. Take a screen shot if possible.
  • Provide your instructor with the incident number.

Call 832.813.6600 (toll-free 866.614.5014)

Contact the Instructor

  • Email within the course.
  • Use our Contact Directory to locate your instructor's contact information.
  • Provide your instructor with the incident number.