Additional Technical Issues

You may encounter additional technical issues issues such as those listed below. In such cases, please contact the Service Desk. 

Contact the Service Desk

  1. Contact the Service Desk to document the problem and get an Incident number to relay to your instructor.
  2. The technician will document the issue and provide you with an incident number.

Please have the following information ready:

  • Class name with section number (e.g. PSYC-2301 1001).
  • Browser and version you are using (e.g. Chrome, Firefox ESR 43.0.1 etc).
  • Note the steps you took so the technician can duplicate the problem.
  • Note any error messages exactly. Take a screenshot if possible.
  • Provide your instructor with the incident number.

Call 832.813.6600 (toll-free 866.614.5014)


Some examples that the Service Desk may be able to help with:

  1. Navigating the Student Center
  2. Navigating myLoneStar
  3. Unable to Login to myLoneStar
  4. Unable to Login to D2L
  5. Unable to Access Online Classes
  6. Unable to Access Student Orientation for  Online Courses
  7. Audio Content in D2L Will Not Play
  8. I Can't Access My D2L Email
  9. LockDown Browser Froze While Taking an Exam (please contact Service Desk right away if you encounter problems while taking a quiz or exam)
  10. My Class is Missing
  11. My Name is Incorrect in D2L
  12. Quiz Question Pictures Are Not Displaying (please contact Service Desk right away if you encounter problems while taking a quiz or exam)
  13. Unable to Open an Assignment
  14. Unable to Save Answers or Submit a Quiz/Exam (please contact Service Desk right away if you encounter problems while taking a quiz or exam)
  15. Unable to Take a Quiz, Test, or Exam (please contact Service Desk right away if you encounter problems while taking a quiz or exam)
  16. Unable to Upload Recordings or Other Large Files to Assignment
  17. Unable to View Videos
  18. Use a Digital Signature
  19. Where Can I Find the Syllabus for My Class?
  20. Unable to View Content