Having Trouble With Pulse

Troubleshooting

  • I cannot find my organization or school when I search.
    • If Lone Star College does not display in the list when you search, you can add it manually using its URL (https://d2l.lonestar.edu). This field is available when there are zero search results or if you choose to disable your mobile device's geolocation service.
       
  • I cannot connect Brightspace Pulse to my school or organization.
    • If you cannot connect to your school or organization, the problem could be:
      • Your access to the internet is off. Contact your phone/tablet service provider.
      • You entered your ID or password incorrectly. Try again.
         
  • I cannot see the courses that I am enrolled in.
    • Check the course start date. Courses that are not open will not show in Pulse.
       
  • I don't see any updates on the Updates tab or I cannot access my course documents, announcements, grades, etc.
    • When you initially log in to Brightspace Pulse, no course content updates appear until new updates come from Brightspace Learning Environment; however, introductory updates appear. The Brightspace Pulse app provides you with updates when announcements are created in your courses and when you receive new grades from your instructors.
       
  • Percentage values don't appear for any of my activities.
    • While Brightspace Pulse can retrieve data from your courses in Brightspace Learning Environment, it cannot determine percentage values for individual activities. Percentage values must be manually added by learners in Brightspace Pulse.
       
  • I don't see updated course content on the Updates tab.
    • Course content updates only appear in the Updates tab if the instructor checks the "Notify students that the content has changed" option for the updated content in Brightspace Learning Environment.
      • Contact your instructor for more information.

See also Using Pulse.