Unable to Access the Student Orientation for Online Courses.

Troubleshooting

Identifies location of Student Orientation for Online Courses

Try the following:

  1. Look for the Student Orientation for Online Courses in the Resources area of the Brightspace course list.
  2. If you do not see the Student Orientation for Online Courses, make sure you have expanded the Resource module by clicking the arrow to the right of both Resources and Resource.
  3. If there is no listing for the Student Orientation for Online Courses in the Resource module please contact the Service Desk for assistance.

Contact the Service Desk

  1. Contact the Service Desk.
  2. The technician will document the issue and provide you with an incident number.
    Please have the following information ready:
    • Student ID Number

Call 832.813.6600 (toll free 866.614.5014)

See also Who Needs the Student Orientation for Online Courses.