Unable to Take a Quiz, Test or Exam

Contact the Service Desk

  1. Contact the Service Desk to document the problem and get an Incident number to relay to your instructor.
  2. The technician will document the issue and provide you with an incident number.

Please have the following information ready:

  • Class name with section number (e.g. PSYC-2301 1001)
  • Quiz name
  • Quiz due date or date range
  • Browser and version you are using (e.g. Chrome, Firefox ESR 43.0.1, etc.)
  • Note if LockDown Browser is required
  • Note the steps you took so the technician can duplicate the problem.
  • Note any error messages exactly. Take a screenshot if possible.

Call 832.813.6600 (toll free 866.614.5014)

Contact the Instructor

  • Email within the course.
  • Use our Contact Directory to locate your instructor's contact information.
  • Provide your instructor with the incident number.