Unable to Upload Recordings or Other Large Files to Assignment Dropbox

If you are unable to upload a recording or other large file to a dropbox, be aware the the file size limit for uploads to a dropbox is 250 MB. 

Troubleshooting

If that is not the problem, try the following:

  • Make sure you are using one of the Browsers Supported by Brightspace.
  • Save the file to a computer from a flash drive before uploading.
  • Your connection to the Internet may be poor.
  • Use a wired connection, rather than wireless.
  • Upload from a campus lab computer.
  • Zip the file to compress the size.
    This also hides the file type from Brightspace if the file type is not recognizable.

Contact the Service Desk

  1. Contact the Service Desk to document the problem and get an Incident number to relay to your instructor.
  2. The technician will document the issue and provide you with an incident number.

Please have the following information ready:

  • Class name with section number (e.g. PSYC-2301 1001)
  • Browser and version you are using (e.g. Chrome, Firefox ESR 43.0.1 etc.)
  • Note the steps you took so the technician can duplicate the problem.
  • Note any error messages exactly. Take a screen shot if possible.
  • Provide your instructor with the incident number.

Call 832.813.6600 (toll free 866.614.5014)

Contact the Instructor

  • Email within the course.
  • Use our Contact Directory to locate your instructor's contact information.
  • Provide your instructor with the incident number.