Unable To View Content

Shows empty course modules list

If you do not see a piece of content or any content in your course please try the following steps:

Troubleshooting

  • Make sure you are using an approved browser for Brightspace by D2L.
  • Clear your browser temporary internet files.
    (If you are unsure how to do this, contact the Service Desk for assistance).
  • Close and re-open your browser.
  • Reboot your PC or device and check the course again.
  • Let your instructor know.

Contact the Instructor

Contact the Service Desk

  1. Contact the Service Desk to document the problem and get an Incident number to relay to your faculty member.
  2. The technician will document the issue and provide you with an incident number.
    Please have the following information ready:
  • Class name with section number (e.g. PSYC-2301 1001)
  • Browser and version you are using (e.g. Chrome, Firefox ESR 43.0.1 etc.)
  • Title of missing content if known.
  • Note the steps you took so the technician can duplicate the problem.