If You Receive a "Not Authorized" Error when Trying to Access Email

You may receive the following error when you try to access your email:Shows Not Authorized Error

A quiz setting can disable access to communication tools while a student is taking the quiz. If you are taking a quiz that has this setting enabled, and you have started but not submitted the quiz, you will be unable to access the Email, Instant Message, or Alerts tools through the minibar or the Collaboration menu. If you attempt to access Email, Instant Messages, or any Alerts in the Minibar, you will receive a message with a link to the quiz or quizzes that have not been submitted.
Error message containing link to quiz.

Troubleshooting

If you encounter the message above, please follow the steps below:

  1. Click on any of the "Message alert" icons in the minibar.
    Shows the Message Alert icons
  2. You should see a clickable link for each quiz you need to submit.
    Error message containing link to quiz.
  3. Click the link to be taken to a quiz.
  4. Complete and Submit each quiz listed there.
    • If you are unable to submit the quiz, contact your instructor.
  5. Once you have submitted the quizzes listed in your "Message alert" area, you should then be able to access the D2L Email and Instant Message tools.