Contact the Service Desk
- Contact the Service Desk to document the problem and get an Incident number to relay to your instructor.
- The technician will document the issue and provide you with an incident number.
Please have the following information ready:
- Class name with section number (e.g. PSYC-2301 1001)
- Quiz name
- Quiz due date or date range
- Browser and version you are using (e.g. Chrome Version 74.0.3729.169, Firefox 67.0, etc.)
- Note if LockDown Browser is required
- Note the steps you took so the technician can duplicate the problem.
- Note any error messages exactly. Take a screenshot if possible.
Call 832.813.6600 (toll free 866.614.5014)
And Contact the Instructor
- Email within the course.
- See Using Classlist.
- Use our Contact Directory to locate your instructor's contact information.
- Provide your instructor with the incident number.