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Articles

Error Messages Encountered Using LockDown Browser
Error 1: "There is a problem with the settings for this exam." If an exam requiring LockDown Browser is copied into a new course it may return this error: "There is a problem with the settings for this exam." Contact yo...
LockDown Browser Froze While Taking an Exam
Troubleshooting Try the following: Use a supported browser to navigate to the exam and LockDown Browser will launch automatically when it is required. Avoid using wireless connections when taking tests if possible. Wireless dropout c...
Quiz Question Pictures Are Not Displaying
If you encounter a quiz question with a missing image, take a screen shot if you can. Please note the question number and the question wording. Contact the Service Desk Contact the Service Desk to document the problem and get an Incident numb...
Respondus Lockdown Browser Helpful Hints
In order to have the best experience using Respondus LockDown Browser, please read these helpful hints. See also Using Respondus LockDown Browser & Monitor . BEFORE Running LockDown Browser on your computer: See if your instructor has any s...
Respondus LockDown Browser & Monitor
Respondus LockDown Browser is a custom browser that locks down the testing environment within the learning management system.  If your instructor is requiring Respondus LockDown Browser or Respondus   Monitor, read the Student Quic...
 Take a Quiz
The following video demonstrates how to take a quiz using D2L. For more information on quizzes in D2L, please see the following articles: Viewing Grades and Feedback for a Quiz Using Respondus LockDown Browser and Monitor ...
Unable to Take a Quiz, Test or Exam
Contact the Service Desk Contact the Service Desk to document the problem and get an Incident number to relay to your instructor. The technician will document the issue and provide you with an incident number. Please have the following info...
Unable to Review Submitted Quiz or Exam
Troubleshooting Try the following: See Viewing Quiz Grades & Feedback . If you still cannot find the grade or feedback: Contact the Instructor Email within the course. See Using Classlist . ...
Unable to Save Answers or Submit in a Quiz/Exam
If during a quiz, test, or exam the Save or Submit buttons do not function, contact the service desk before closing the test if possible. Contact the Service Desk Contact the Service Desk immediately to document the problem and get an Incident...
View Grades and Feedback for a Quiz
The access you have to your quiz after you have taken it depends on the settings the instructor has chosen for submission views. To see your grade and feedback for a quiz. Go to the  navbar  and click on Course Activities  >&n...
Install and Launch LockDown Browser
If your professor has required that you use LockDown browser in a quiz, you will need to install the program. The link to do so  appears once you open the quiz. Install LockDown Browser Click on the quiz that requires LockDown browser and sc...