Respondus LockDown Browser & Respondus Monitor

Respondus LockDown Browser is a custom browser that locks down the testing environment within the learning management system. Respondus Monitor is a system that uses the student's webcam to record the student taking the exam. Both are designed to decrease the frequency of cheating on exams.

1. If your instructor is requiring Respondus LockDown Browser or Respondus Monitor, please read Student Quick Start Guide.
2. Use a supported browser to navigate to the exam and LockDown Browser/Monitor will launch automatically when it is required.

1. Respondus LockDown Browser, which is not a proctoring solution but limits what a student can do when taking an exam. It only requires using the LockDown Browser software.
   
   
2. Respondus Monitor provides the same protections as LockDown Browser, but also allows for students to be recorded via webcam during the exam. Monitor requires that students have a webcam.

BEFORE Using LockDown Browser for a test

• See if your instructor has any special instructions.
• Make sure your computer meets these minimum requirements (scroll down to "System Requirements for LockDown Browser"). 
• If you have multiple monitors hooked up, disconnect the additional monitors.
• Make sure all other programs are stopped or closed.
• Use a supported browser to navigate to the exam and click the Launch LockDown Browser button.
• Make sure LockDown Browser is required. If a quiz or exam requires the LockDown Browser, it will say so in the title.
• Plan to take the test well before the due date. 
• Plan to allow plenty of time.

During a Test

• To insert Special Characters, use the  'symbol' icon at the top of the browser screen.
• If the LockDown Browser freezes:
  • Try to refresh using the  refresh icon in the toolbar
  • Click the X in the upper right corner of the browser. 
  • Reboot the computer without submitting the quiz. This allows you to log back into the test on a different computer if you have not run out of time.
• Visit the Respondus Knowledgebase support site for troubleshooting ideas.
• Contact the HelpDesk for assistance: Student Technical Support

If You Had Problems During the Test

• Let your instructor know what happened in as much detail as possible.
• Forward any technical documentation you may have received from the helpdesk to your instructor.
• Send your instructor your support ticket number so they can follow up.

BEFORE Using Respondus Monitor for a test

• Follow all the instructions for using the LockDown Browser above.
• Make sure that you have a working webcam.
• If you have multiple monitors hooked up, disconnect the additional monitors.
• Ensure all programs, especially any screen recording programs or helper programs, have been shut down before starting the exam.
• If your professor has set up a practice exam using Monitor, make sure that you complete the practice exam.
• If you start the exam and the software does not recognize your webcam, try the suggestions in the Respondus Knowledgebase.
• If you encounter problems once you have started the exam, try suggestions in the Respondus Knowledgebase. If you cannot solve your problem, contact the Help Desk for assistance:  Student Technical Support.

During a Test

• Follow all the instructions for using the LockDown Browser above.
• In addition, view How to do the 360 Room Check
• Be careful to keep your eyes on the test. Your instructor may view the video from your session. If you look away from the screen very much, the instructor may think you cheated.

If You Had Problems During the Test

• Let your instructor know what happened in as much detail as possible.
• Forward any technical documentation you may have received from the helpdesk to your instructor.
• Send your instructor your support ticket number so they can follow up.

Solutions to the Most Common Issues

Install and Launch LockDown Browser
Using a Chromebook with LockDown Browser
Using a Mac with LockDown Browser
Error Messages Encountered Using LockDown Browser
LockDown Browser Froze While Taking an Exam