Contact the Service Desk

1. Contact the Service Desk to document the problem and get an Incident number to relay to your instructor.
2. The technician will document the issue and provide you with an incident number.

Please have the following information ready:

• Class name with section number (e.g. PSYC-2301 1001)
• Quiz name
• Quiz due date or date range
• Browser and version you are using (e.g. Chrome Version 74.0.3729.169, Firefox 67.0, etc.)
• Note if LockDown Browser is required
• Note the steps you took so the technician can duplicate the problem.
• Note any error messages exactly. Take a screenshot if possible.

And Contact the Instructor

• Email within the course.
  • See Using Classlist.
• Use our Contact Directory to locate your instructor's contact information.
• Provide your instructor with the incident number.