Troubleshooting

Try the following:

• See Viewing Quiz Grades & Feedback.
• If you still cannot find the grade or feedback:

Contact the Instructor

• Email within the course.
  • See Using Classlist.
• Use our Contact Directory to locate your instructor's contact information.
• If you have already contacted the Service Desk, provide your instructor with the incident number you received.

Contact the Service Desk

1. Contact the Service Desk to document the problem and get an Incident number to relay to your instructor.
2. The technician will document the issue and provide you with an incident number.

Please have the following information ready:

• Class name with section number (e.g. PSYC-2301 1001)
• Browser and version you are using (e.g. Chrome, Firefox ESR 43.0.1, etc.)
• Note the steps you took so the technician can duplicate the problem.
• Note any error messages exactly. Take a screen shot if possible.
• Provide your instructor with the incident number.