Unable to Save Answers or Submit in a Quiz/Exam

If during a quiz, test, or exam the Save or Submit buttons do not function, contact the service desk before closing the test if possible.

Contact the Service Desk

  1. Contact the Service Desk immediately to document the problem and get an Incident number to relay to your instructor.
  2. The technician will document the issue and provide you with an incident number.

Please have the following information ready:

  • Class name with section number (e.g. PSYC-2301 1001)
  • Name of the test.
  • Browser and version you are using (e.g. Chrome, Firefox, Edge, LockDown Browser, etc.)
  • Note the steps you took so the technician can duplicate the problem.
  • Note any error messages exactly. Take a screenshot if possible.
  • Provide your instructor with the incident number.

Call 832.813.6600 (toll-free 866.614.5014)

Contact the Instructor

  • Email within the course.
  • Use our Contact Directory to locate your instructor's contact information.
  • Provide your instructor with the incident number.