Troubleshooting

Troubleshooting topics

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Unable to Access Email Because of Quiz in Progress
You may receive the following error when you try to access your email: A quiz setting can disable access to communication tools while a student is taking the quiz. If you are taking a quiz that has this setting enabled, and you have started but not...
Technical Support
Technical support
Trouble With Pulse
Troubleshooting Pulse I cannot find my organization or school when I search. If Lone Star College does not display in the list when you search, you can add it manually using its URL (https://d2l.lonestar.edu). This field is available when there...
Unable to See Any Content, Assignments, or Assessments
If you cannot see any content, assignments, or assessments, try the following:  To find a reading assignment or instructions, go to Content in the Navbar. Click on  Search Topics and insert a word from the title you are looking for. ...
What to Communicate to Your Instructor After You Contact the Service Desk
In an email to your instructor, explain what happened and when. Be specific and detailed. Explain why you contacted the Service Desk and what information they were able to give you. Include the Incident number that you received from the Service D...
Wrong Class Listed
You may see a course in your D2L My Courses widget that is similar to the one you signed up for but has a different section number.  Instructors may merge similar classes together. Also, due to enrollment, sections may at times be combined by...
Additional Technical Issues
You may encounter additional technical issues issues such as those listed below. In such cases, please contact the Service Desk.  Contact the Service Desk Contact the Service Desk to document the problem and get an Incident number to rel...