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Last Updated: 10/04/2024
in Discussions
If a discussion topic is available and unlocked, you should see a button labeled "Start a New Thread." If you can access a discussion but can’t start a new thread in it, the discussion’s permissions are set so that the discussion is available for...
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Last Updated: 10/04/2024
in Quizzes
Contact the Service Desk Contact the Service Desk to document the problem and get an Incident number to relay to your instructor. The technician will document the issue and provide you with an incident number. Please have the following ...
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Last Updated: 10/04/2024
in Content
You cannot access the content in your course If you can access your course, but you can not view or access any content, you should take both of the following steps: Contact the Instructor Email the instructor within the course Using Classli...
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Last Updated: 10/04/2024
in Grades and Attendance
The only person with the ability to change your grade is your instructor; the Service Desk cannot change grades. If you believe a grade you have received is incorrect, you must contact your instructor. Contact the Instructor Email in the cours...
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Last Updated: 10/04/2024
in Content
A D2L course may have content that links to third-party content. If you are missing or unable to access publisher content mentioned in the course syllabus, try the following: Email your instructor. Read the Getting Started information in your ...
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Last Updated: 09/24/2024
in Quizzes Proctoring
Troubleshooting Try the following: Use a supported browser to navigate to the exam and LockDown Browser will launch automatically when it is required. Avoid using wireless connections when taking tests if possible. Wireless dropout can cause...
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Last Updated: 09/24/2024
in Quizzes Proctoring Error 1: "There is a problem with the settings for this exam." If an exam requiring LockDown Browser is copied into a new course it may return this error: "There is a problem with the settings for this exam." Contact your instructor. Inform the...
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Last Updated: 09/24/2024
in Assignments If you can see the assignment , but it is not clickable, check the range of availability listed below the assignment against your course schedule or syllabus. If you believe this to be an error, contact your instructor. Contact the Instructor...
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Last Updated: 09/17/2024
in Student Support and Services
Remote Testing Process for Lone Star College Fully Online Students: Apply for Admissions .
Complete the Pre-Assessment Activity (PAA) . You will receive a certificate of completion when you are done via email. Forward a copy of the c...
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Last Updated: 09/13/2024
in Collaboration Notification settings are found in the Personal Menu. The Personal Menu contains links to your Profile , Notifications , Account Settings , and Log Out . You must set up a contact method on the Notifications page to receive instant notificati...