Updated Articles

  1. Host Webex and Zoom sessions

    Webex is a video conferencing tool that enables students to schedule and conduct real-time meetings online. Zoom , a similar alternative to Webex, offers comparable features, and both platforms are supported by Lone Star College. These applicat...
  2. View Scores and Feedback in a TurnItIn Assignment

    After submitting your assignment in Turnitin , you can easily access your score and feedback to understand your performance and areas for improvement. Once your instructor has graded your work, navigate to your Turnitin assignment in your course ...
  3. Use SoftChalk Lessons

    This guide provides tips and troubleshooting solutions for using SoftChalk Lessons . You can easily access them through D2L Brightspace on both desktop and mobile devices. We’ll also cover common issues and offer solutions to enhance your lea...
  4. Delete/Edit a Discussion Post

    Deleting a Discussion Thread or Post Students cannot delete their own discussion threads or posts, but students can edit their threads and posts. If you need a post deleted, contact your instructor.  Editing a Discussion Thread or Post Click t...
  5. Quiz Question Pictures Are Not Displaying

    If you encounter a quiz question with a missing image, take a screen shot if you can. Please note the question number and the question wording. Contact the Service Desk Contact the Service Desk to document the problem and get an Incident ...
  6. Unable to Review Submitted Quiz or Exam

    Troubleshooting Try the following: See Viewing Quiz Grades & Feedback . If you still cannot find the grade or feedback: Contact the Instructor Email within the course. See Using Classlist . Use our Contact Directory to locate your ...
  7. Unable to Save Answers or Submit in a Quiz/Exam

    If during a quiz, test, or exam the Save or Submit buttons do not function, contact the service desk before closing the test if possible. Contact the Service Desk Contact the Service Desk immediately to document the problem and get an Inci...
  8. Unable to See Start a New Thread Button

    If a discussion topic is available and unlocked, you should see a button labeled "Start a New Thread." If you can access a discussion but can’t start a new thread in it, the discussion’s permissions are set so that the discussion is available for...
  9. Unable to Take a Quiz, Test or Exam

    Contact the Service Desk Contact the Service Desk to document the problem and get an Incident number to relay to your instructor. The technician will document the issue and provide you with an incident number. Please have the following ...
  10. Unable To View Content

    You cannot access the content in your course If you can access your course, but you can not view or access any content, you should take both of the following steps: Contact the Instructor Email the instructor within the course Using Classli...