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Last Updated: 10/04/2024
in Discussions
Deleting a Discussion Thread or Post Students cannot delete their own discussion threads or posts, but students can edit their threads and posts. If you need a post deleted, contact your instructor. Editing a Discussion Thread or Post Click t...
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Last Updated: 10/04/2024
in Quizzes
If you encounter a quiz question with a missing image, take a screen shot if you can. Please note the question number and the question wording. Contact the Service Desk Contact the Service Desk to document the problem and get an Incident ...
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Last Updated: 10/04/2024
in Quizzes
Troubleshooting Try the following: See Viewing Quiz Grades & Feedback . If you still cannot find the grade or feedback: Contact the Instructor Email within the course. See Using Classlist . Use our Contact Directory to locate your ...
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Last Updated: 10/04/2024
in Quizzes
If during a quiz, test, or exam the Save or Submit buttons do not function, contact the service desk before closing the test if possible. Contact the Service Desk Contact the Service Desk immediately to document the problem and get an Inci...
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Last Updated: 10/04/2024
in Discussions
If a discussion topic is available and unlocked, you should see a button labeled "Start a New Thread." If you can access a discussion but can’t start a new thread in it, the discussion’s permissions are set so that the discussion is available for...
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Last Updated: 10/04/2024
in Quizzes
Contact the Service Desk Contact the Service Desk to document the problem and get an Incident number to relay to your instructor. The technician will document the issue and provide you with an incident number. Please have the following ...
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Last Updated: 10/04/2024
in Content
You cannot access the content in your course If you can access your course, but you can not view or access any content, you should take both of the following steps: Contact the Instructor Email the instructor within the course Using Classli...
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Last Updated: 10/04/2024
in Grades and Attendance
The only person with the ability to change your grade is your instructor; the Service Desk cannot change grades. If you believe a grade you have received is incorrect, you must contact your instructor. Contact the Instructor Email in the cours...
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Last Updated: 09/24/2024
in Quizzes Proctoring
Troubleshooting Try the following: Use a supported browser to navigate to the exam and LockDown Browser will launch automatically when it is required. Avoid using wireless connections when taking tests if possible. Wireless dropout can cause...
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Last Updated: 09/24/2024
in Quizzes Proctoring Error 1: "There is a problem with the settings for this exam." If an exam requiring LockDown Browser is copied into a new course it may return this error: "There is a problem with the settings for this exam." Contact your instructor. Inform the...