Updated Articles

  1. If You Believe Your Grade Is Incorrect

    Last Updated: 06/11/2026 in Grades and Attendance
    The only person with the ability to change your grade is your instructor; the Service Desk cannot change grades. If you believe a grade you have received is incorrect, you must contact your instructor. Contact the Instructor Email in the cours...

  2.  Progress Overview

    Last Updated: 06/11/2026 in Grades and Attendance
    Access the Class Progress Tool Show Video Walkthrough Access the Personal Menu by clicking on your name in the top right corner. Click Progress . Click on an item in the list below the Summary ...

  3. Unable To View Content

    Last Updated: 06/11/2026 in Content
    You cannot access the content in your course If you can access your course, but you can not view or access any content, you should take both of the following steps: Contact the Instructor Email the instructor within the course Using Classli...

  4. Review Your Assignment Submission History

    Last Updated: 06/11/2026 in Assignments
    Review the submissions you have made to an assignment using the View History feature. Navigate to the list of assignments by clicking  Course Activities  in the Navbar, followed by Assignments . Click the View History button.  U...

  5. Unable to Save Answers or Submit in a Quiz/Exam

    Last Updated: 06/11/2026 in Quizzes
    If during a quiz, test, or exam the Save or Submit buttons do not function, contact the service desk before closing the test if possible. Contact the Service Desk Contact the Service Desk immediately to document the problem and get an Inci...

  6. Unable to Open Assignment

    Last Updated: 06/11/2026 in Assignments
    If you can see the assignment , but it is not clickable, check the range of availability listed below the assignment against your course schedule or syllabus. If you believe this to be an error, contact your instructor. Contact the Instructor...

  7. Unable to See Grades in Online Class

    Last Updated: 06/11/2026 in Grades and Attendance
    If you cannot see your grade in the tool or in Grades, contact your instructor. Contact the Instructor Email the instructor within the course. See  Using Classlist . Use our  Contact Directory to locate your instructor's contact information....

  8. Delete an Assignment Submission

    Last Updated: 06/11/2026 in Assignments
    A student cannot delete a file once submitted. Contact your instructor if you need to resubmit a file and are unable. The instructor will need to delete the original file.

  9. A Grade Shows as Dropped in the Gradebook

    Last Updated: 06/11/2026 in Grades and Attendance
    Instructors have the option of dropping a number of grades in a specific category. If you see the word "Dropped!" in place of a grade in your Grades list, do not worry. This means that your instructor is dropping one or more grades in that category....

  10. Use a Checklist

    Last Updated: 06/11/2026 in Content
    Your instructor may have placed a Checklist in a module to help students manage time effectively. The checklist should break down the activities into steps or a list, allowing you to view your progress toward completion. The checklist will visible ...

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